Customer Service

We want to hear from you. There are several ways for you to get in touch with us. Please click on the Contact Us link to find out how to call, fax, mail or email us.

We ship items to addresses in the Continental US via FED EX. Most customers receive their order in just 2 to 10 business days after we send it out. Imprinted items take longer. Need it even faster? Please ask for an estimate.

Orders ship via US Postal Services. Please contact us if you need to know how long it will take to receive your order.

• Orders less than $100.00, pay a $3.99 shipping charge.
• Orders $50.00 or less pay a $7.49 shipping charge.
• Orders $100.00 and over pay NO shipping charge.

Additional freight charges will be added to your order.

Occasionally an item may be out of stock and will be placed on backorder and shipped to you once we receive it. We pay the shipping on all backordered products. In the event that an item will not be available for 30 days or more, you will be notified in the event that we cancel the backorder. You will be able to order a substitute product with no shipping charges. Backorders for $20.00 or under are automatically cancelled.

Know what you want? Click on the Quick Order link above. From this form, you will be able to order your products by Item Number in seconds.

Not sure what you’re looking for? Click on any of the areas below to get familiar with our site and how to find items easily.

• Find items by names, item numbers and features by using the Search feature.
• Browse our Online Store categories to find everything from Pens to Pencil Grips.
• Click on the NEW Products link above to see the latest items.

To view the cart you can either click on the shopping cart image above or on the Check Out.

• All custom artwork must be mailed or emailed to us - Our preference is email.
• When emailing artwork, we prefer the following formats: JPEG, TIFF or EPS. Please call if you have ANY questions about email or other formats.
• All custom artwork must be in black and white. No colors or shades of gray will be accepted. Below is an example of acceptable custom artwork.
• Artwork that requires touching up will incur an additional art charge. You will be given an estimate before your order is processed.

Please see individual products for colors available.

We MUST use standard Arial lettering for hexagon pencils. On all other products, if no lettering choice is given, we will use Arial. Some of our most popular font styles for custom imprints are:

Please use the pull down menu when choosing a color for either the Imprinted ClassicColor Hexagon Pencil (#101207) or the Imprinted ClassicColor Round Pencil (#101209).

Web orders receive all the sales and promotions in our catalog. Sale prices are good for the dates stated. We regret that we can not extend deadlines. We reserve the right to change prices.

Orders shipped to verifiable school addresses for School Store Managers, PTAs, PTOs, Principals, Teachers, Librarians, Fund-Raising Committees, and School Districts receive up to $1000.00 of instant credit with 30 days normal terms. We reserve the right to refuse credit. Other organizations and individuals can order prepaid. We accept US postal money orders, certified checks, MasterCard, Visa, American Express and Discover Cards.

We at MaxCowen.com are committed to protecting your privacy. All customer information is used for the purpose of processing orders and to provide a more personalized shopping experience. We may use this information to keep you informed of changes in our services or special offers.

All items can be returned for full credit. Damaged items must be returned to us within 30 days of delivery. Other items (including imprints) must be returned in full units and within 30 days of delivery. Imprinted items may be returned if you are not fully satisfied.

When you place an order or make a catalog request, you are automatically put on our mailing list.

When you provide your email address to us, it will be used to both convey information regarding your order and to send you our email newsletter.