Getting In Touch With Us
We want to hear from you. There are several ways for you to get in touch with us. Please click on the Contact Us link to find out how to call, fax, mail or email us
Shipping & Delivery
Shipping Time For The Continental US
We ship all in-stock non-imprinted items to addresses in the Continental US via UPS within 48 hours of receiving your order. Most customers receive their order in just 2 to 8 business days after we send it out. Need it even faster? Please ask for an estimate.
Shipping Time For Alaska, Hawaii, Puerto Rico, APO & FPO Boxes
Orders ship via US Postal Services. Please contact us if you need to know how long it will take to receive your order.
Shipping Charges For The Continental US (as of May 1, 2009)
- Orders less than $50.00, pay a $7.49 shipping charge.
- Orders $50.00 to $99.99 pay a $3.99 shipping charge.
- Orders $100.00 and over pay NO shipping charge.
Shipping Charges For Alaska, Hawaii, Puerto Rico, APO & FPO Boxes
Additional freight charges will be added to your order.
Backorders
Occasionally an item may be out of stock and will be placed on backorder and shipped to you once we receive it. We pay the shipping on all backordered products. In the event that an item will not be available for 30 days or more, you will be notified in the event that we cancel the backorder. You will be able to order a substitute product with no shipping charges.
Ordering
How to Order
Know what you want? Click on the Quick Order link on the Ruler. From this form, you willl be able to order your products by Item Number in seconds.
Not sure what you're looking for? Click on any of the areas below to get familiar with our site and how to find items easily.
- Find items by names, item numbers and features by using the Search feature.
- Browse our Online Store categories to find everything from Pens to Pencil Grips.
- Click on the NEW! Products link on the Ruler to see the latest items we have found for you.
- Click on the Specials link on the Ruler to view our latest sales and promotions
- Click on the Clearance link ink on the Ruler to view some of our lowest priced products.
- Click on the Kustom Kits link on the Ruler to find out more about our Kustom Kit program as well as the most popular products that customers are buying for their kits.
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View Shopping Cart
To view the cart you can either click on the shopping cart image on the ruler or on the Check Out link on the ruler.
Inventory Availability
1. Backordered
An out of stock item that you can order and it will be shipped to you when we receive it. We pay the shipping on all backordered products. In the event that an item will not be available for 30 days or more, you will be notified in the event that we cancel the backorder. You will be able to order a substitute product with no shipping charges.
2. Temporarily Out of Stock - No Backorders
An out of stock item that you can not order.
3. Discontinued
A permanently out of stock item that we are no longer selling.
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Coupons
If you have a coupon that you would like to apply to your order, please enter the coupon number in the 'Coupon Code' box on the shopping cart page and press the 'Recalculate' button.
Special Price Code
Enter the code that is situated in the blue box on the back cover of your catalog in the 'Special Price Code' box (Note: This box is on the 2nd check out page which is where you will be brought after you press the 'Continue Checking Out' button on the shopping cart page). If you do not have a catalog, leave this box blank.
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Imprinted Products
Custom Artwork:
- We no longer accept faxed custom artwork.
- All custom artwork must be mailed or emailed to us - Our preference is email.
- When emailing artwork, we prefer the following formats: JPEG, TIFF or EPS. Please call if you have ANY questions about email or other formats.
- All custom artwork must be in black and white. No colors or shades of gray will be accepted. Below is an example of acceptable custom artwork.
- Artwork that requires touching up will incur an additional art charge. You will be given an estimate before your order is processed.
Example of acceptable Custom Artwork:
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Standard Imprint Colors:
Red, Green, Blue, Orange, Black, Silver, Pink, Brown, Maroon, Yellow, White, Purple, Gray and Teal.
Fonts:
We MUST use standard Arial lettering for notebooks with stock logos, folders with stock logos and hexagon pencils. On all other products, if no lettering choice is given, we will use Arial. Some of our most popular font styles for custom imprints are:
Pencil Colors available for Classic Color Pencils:
Please use this as a reference for the pull down menu when choosing a color for either the Imprinted ClassicColor Hexagon Pencil (#101207) or the Imprinted ClassicColor Round Pencil (#101209).
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Artwork Approval:
- Please supply a fax number or email address for artwork approval. We will be unable to process your order without your approval.
- We will not be responsible for mis-imprinted items after we receive the artwork approval form.
- Once the artwork approval form has been signed, customers are responsible for payment of set-up charges and custom artwork touch-up fees.
Returns:
Imprinted items may be returned if you are not fully satisfied. However, customers will be responsible for payment of set-up charges and custom artwork touch-up fees.
Stock Logos
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Policies & Guarantees
Pricing Policy
Web orders receive all the sales and promotions in our catalog. Sale prices are good for the dates stated. We regret that we can not extend deadlines. We reserve the right to change prices.
Payment Terms
Orders shipped to verifiable school addresses for School Store Managers, PTAs, PTOs, Principals, Teachers, Librarians, Fund-Raising Committees, and School Districts receive up to $1000.00 of instant credit with 30 days normal terms. We reserve the right to refuse credit. Other organizations and individuals can order prepaid. We accept US postal money orders, certified checks, MasterCard, Visa, American Express and Discover Cards.
Easy pay now with Electrionic Funds Transfer (EFT): Pay for your order by check - over the phone! Your payment can be electronically converted to an Electronic Funds Transfer. This will debit your checking account for the amount of your order. Call us for complete details.
Privacy Policy
We at MaxCowen.com are committed to protecting your privacy. All customer information is used only for the purpose of processing orders and to provide a more personalized shopping experience. We may use this information to keep you informed of changes in our services or special offers. We do not sell, rent or share our email or mailing lists to other companies.
Returns
All items (except Kustom Kits) can be returned for a full credit. Items must be returned in full units and within 6 months of delivery. Full units do not apply to damaged or defective products.
Imprinted items may be returned if you are not fully satisfied. However, customers will be responsible for payment of set-up charges and custom artwork touch-up fees.
Security Guarantee
Shopping at MaxCowen.com is safe and guaranteed. All credit card information is transmitted in the highest form of encryption to eliminate any possibility of credit card fraud. If you feel more comfortable, you can always call in your credit card after you have fully submitted your order. Our toll free number is: 1-800-874-4004.
Our Simple Guarantee
We absolutely guarantee everything we sell. If you are not pleased with an item you receive, contact us to arrange for a refund, replacement or credit. Your choice.
Mailing List
When you place an order or make a catalog request, you are automatically put on our mailing list.
Email List
When you provide your email address to us, it will be used to both convey information regarding your order and to send you our email newsletter.
Pay for an Invoice Online
If you wish to pay for an invoice that you receive by credit card, you can do this online by clicking here.
Note: We do not sell or rent our mailing or email list to other companies.
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